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| You must print and return this warranty card with any computer repair! |
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If you cannot print this card one was provided to you with your new PC purchase. If you have misplaced it then please contact us and we will fax or mail you a copy.
eClubUSA Warrants to the original purchaser that this computer product shall be free from defects in material and workmanship for a period of (1) year form the date of purchase. Notebook batteries and AC power adapters/chargers and CPU power supplies have 30 day limited warranty from the date of purchase. At it's option eClubUSA will repair or replace at no charge any defective eClubUSA product within the warranty period. This limited warranty shall not apply if the eClubUSA product had been damaged by negligence or misuse, or if the product had been serviced or modified by anyone other than eClubUSA service center.
To receive warranty service, a defective product must be delivered to the eClubUSA service center before or on the last date of warranty period. This product must be accompanied by an eClubUSA Return Merchandise Authorization number (to be issued by eClubUSA service center). The purchaser must prepay all delivery and shipping charges and products must be insured with the full dollar value and securely packaged with the original packaging or equivalent. eClubUSA assumes no liability for any loss or damage occurred during shipping.
Except for the expressed warranty stated above, eClubUSA makes no other warranties, whether expressed or implied with respect to this product. All implied warranties, including those of merchantability and fitness for a particular purpose are limited to the duration of the expressed warranty set forth above. This limited warranty constitutes the sole and exclusive remedy of the original purchaser with respect to any defective eClubUSA product and is in lieu of all other obligations or liabilities of eClubUSA. In no event shall eClubUSA be liable for any costs of procurement of substitute goods, loss of profits, or any consequential, incidental, or other damages resulting from a breach of applicable expressed or implied warranties. eClubUSA assumes no liability for hard drive data loss during the repairs. The member must back up all data before returning the unit for warranty repairs.
This limited warranty is valid only in the forty-eight contiguous states of the United States, Hawaii and Alaska.
Every reasonable effort had been make to ensure that eClubUSA products manuals and promotional materials accurately describe eClubUSA product specifications and capabilities at the time of publication. However, because of ongoing improvements and updates of eClubUSA products, eClubUSA does not guarantee the accuracy of printed materials and disclaims liability for changes, errors or omissions. |
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TWO YEAR / 30 DAY WARRANTY |
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All eClubUSA custom built computers including the CyberStar brand are covered with a TWO YEAR warranty unless specified otherwise. Notebook batteries and AC adapter/chargers and desktop power supplies have thirty (30) day limited warranty from the date of purchase. This coverage starts the day the item is delivered. Any modification of the hardware configuration without the prior written approval from eClubUSA will invalidate this warranty. Any product that is NOT an eClubUSA brand or CyberStar brand will be supported by the original manufturer warranty and terms. |
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5- DAY MONEY BACK GUARANTEE |
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Products found to be DOA within 5 days of receipt will be eligible for exchange with a new product. ALL ITEMS MUST BE RETURNED IN PERFECT CONDITION TO QUALIFY. Otherwise, the DOA unit will be serviced under our normal warranty repair. |
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RETURNS
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Any product that needs to be returned to eClubUSA for any reason must first obtain an RMA (Return Merchandise Authorization) number. RMA numbers are valid for ten (10) days only. Any product returned without an RMA number on the OUTSIDE of the package WILL BE REFUSED. It is necessary you return products promptly. This warranty card must be signed and returned with any returned product. Any returned merchandise that is not defective will be returned COD for the freight amount, and will be charged a minimum of $50.00 for labor. |
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RMA shipping Instructions
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Use original manufacturers or equivalent type of packaging.
All returns must be complete with all manuals, cables, warranty cards, static bags; just as you received it. If the product is not returned in its entirety, a fee will be charged for missing items.
All returns must have an RMA number clearly referenced on the shipping label (A copy of the invoice must be included) and this warranty card must be filled out signed and returned with product.
Customers are responsible for freight when returning RMA units.
The products must be insured with full dollar value and securely packaged.
To obtain RMA number, please call us at 877-532-2800 with the following information:
1. Your member number;
2. The date of the invoice;
3. The serial number(s) of the goods;
4. Problem description. |
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REPLACEMENT, CROSS SHIP, REPAIR
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eClubUSA product will be repaired or exchanged with comparable products at eClubUSA's discretion.
Customer will need to issue a purchase order and agree to pay by COD cash to entitle a cross shipment.
Customers need to return the bad parts for credit within ten days after receiving the cross-shipment. eClubUSA does not cross ship RMA merchandise after thirty days.
Replaced or repaired products under warranty will be returned free of freight through our customer service department (via UPS Ground). Customers with return address outside the United States or out of warranty repairs must pay for all return shipping costs. |
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DISCREPANCY & SHIPPING DAMAGE |
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Any discrepancy including wrong items should be reported to Service Department within five (5) working days. For shipping damage, customer should notify the carrier immediately and ask them to issue the damage report. |
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TECHNICAL SUPPORT |
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You can help yourself to our excellent service and technical support at 1-877-532-2800 |
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Information below must be filled out in full!
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Member Name: |
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Member Number: |
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Product Model: |
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Date of Purchase: |
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Product Serial Number: |
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Sign here: |
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Date: |
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I/We have read and agree to the terms of this Limited Warranty |
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