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Who is eClubUSA.com? |
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eClubUSA is a division of Players Vacation Club, Inc. a company that since 1996 has been providing interest free financing to a membership base of over a million members. Together, with our family of websites and several other partner companies, our combined capabilities allow us to provide to our members some of the finest computer systems, travel benefits, consumer electronics, and special offers with some of the easiest financing options available. |
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How do I order a Computer or Product?
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To order a new computer or other electronic simply choose the product(s) in the shopping cart. Once selected follow the steps to check out. You will be prompted to print and mail the order form to us along with the deposit and required qualifying documentation. Once we have received you order and it has been approved we will issue a purchase agreement for the remaining balance and payments. Simply sign it and return it to us. We will then order and ship your product. |
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What type of computer do I get?
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eClubUSA offers notebooks, desktop towers, bundled PC's as well as tablet PC's that are all name brand products. We offer brands such as Acer, HP, Gateway, Asus, Toshiba, Lenovo, Samsung, and more. Our computers will come with AMD or Intel Processors and range from entry level or small business PC's to high- end gaming systems. |
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How long does it take to get my new computer or product?
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Upon receiving your order form, deposit and qualifying documentation, we will create and mail you a purchase agreement for the remaining balance on your order form. You will need to sign and return that to us. We then place your order with our vendor and the product will then be drop shipped to you from their warehouse. Assuming you send a money order for the deposit and all of your documentation is valid when sent in, the ordering process should take around 21 days. There are many factors that will affect this estimate and it is just that, an estimate.
You may visit http://www.ups.com for detailed information about shipping time to your area. |
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Is there a warranty with my computer or product?
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Almost all electronics will come with some sort of a warranty. In the case of computers they will have a manufacturers warranty that is usually one year long. It is important to follow any warranty related instructions that will come with your item when you receive it. |
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Can I change the configuration of my financed computer?
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No, all computers come as is from the manufacturer |
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Can I finance more than one computer at a time?
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First time purchasers may finance only one computer per household per term. If you have made a minimum of 6 consecutive monthly payments with no late payments, we will then consider your request to finance more than one computer at a time. |
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When can I begin travel arrangements?
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Travel arrangements can begin as soon as you receive your membership identification number; however, your membership fees must be paid in full prior to your departure date. All requests must be received a minimum of 45 days in advance for financed vacations. |
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How do I arrange my vacation plans?
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» After submitting your info on the website, you will immediately receive an email confirmation with the following instructions: You will need to print out the travel request form from the email, fill it out and either mail or fax it to us with the required documentation. Once we have received that information, please allow up to five days to be contacted by a travel coordinator regarding your vacation request.
(*Travel request forms MUST be received by a coordinator at least 45 days prior to the selected travel dates.)
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How many people can travel using my travel credit line?
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All financed vacation packages with airfare are pre-arranged for two people traveling together sharing the same airfare itinerary and accommodations. Additional travelers expenses, such as airfare and accommodations, must be paid in full 30 days prior to departure. Expenses associated with additional travelers cannot be financed as part of your credit line. |
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Can I finance just airfare, train tickets or bus tickets?
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Unfortunately, we do not have any finance packages available for these requests. |
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Can I travel to any destination not listed on the website?
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Our vacation packages are pre-arranged to specific and popular vacation destinations and cannot be changed. However, our Travel Coordinators add new and exciting destinations regularly to our website, and accept suggestions for new additions. You may submit a suggestion at any time to info@playersvacationclub.com.
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Can I give a vacation away as a gift?
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Yes. You the member would be responsible for the balance owed and monthly payments on this package. All documentation and contract must be signed approved and verified. |
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Do you offer financing for large groups?
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No. A limited number of itineraries are available for each departure day each year. Providing alternate travel dates will help you confirm your selected destination. |
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How do I pay my initial deposit payment? |
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Your initial deposit can be paid by a personal check; however, you do have the option for faster delivery of your new PC (14 business days) if you provide us with a money order or cashiers check as the initial deposit payment.
The following payment methods are acceptable at this time:
1. Personal Check
2. Cashiers check or Money Order
*Please note that we no longer accept credit or debit cards as a valid form of payment unless otherwise stated. |
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Can I cancel my membership?
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Yes, you may cancel your membership at any time provided you have not entered into a payment agreement for products or services with us. If you have entered into a purchase agreement with us you may not cancel your membership until you have satisfied the terms of the agreement. If you cancel your membership after 30 days from enrollment you will have your refund prorated based on the months that you have had access to your membership. To cancel your membership please visit the contact us area of the member web site for cancellation instructions or write us at:
eClubUSA Cancellations
501 W. Broadway Plaza A
Suite 321
San Diego, CA 92101 |
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Do you offer this program outside the US?
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Unfortunately, we can only offer this program to US residents living within the United States at this time. |
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What is the total cost of membership?
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Your annual membership fee of the first year's enrollment fee will be charged to your checking account or credit card of record in full or in two or three monthly installments based on the option you selected and begins immediately upon enrollment. Your membership is effective for a period of twelve months following your enrollment date under the annual membership plan. Should you decide to continue your enrollment in the membership the first payment will be charged immediately upon completion of the order form and acceptance of our terms and conditions by you. All members agree to have their checking account of record automatically drafted annually for membership fees required upon acceptance of these terms, as listed on the order form, and prior to financing approval on any product or service. Your Membership in eClubUSA may be renewed annually for $89.00. eClubUSA reserves the right to change the terms of the renewal fee at any time and without notice. |
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Here are the basic qualifications for all members wishing to finance products or services. |
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Everyone who meets the following guidelines will qualify for financing:
» At least 18 years of age
» Has as valid U.S. checking account
» Is a U.S. resident
» Have been at current job for at least 6 months
» Have been at current residence for at least 6 months
» Has a combined household income of at least $2,200.00 a month
» Has joined eClubUSA
* All members financing any product or service may be required to provide to our finance department documentation to verify Identity, Residence and Employment. |
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